Thursday, October 29, 2009

Breathtakingly Bad Judgment

Last week there was a most beautiful sunset over the Coral Springs Super Wal-Mart -- My appreciation for the pink sky and dramatic cloud formations, however, was overshadowed by the orange glow of a cigarette. A father lingered by the front entrance smoking. His fidgety kids waited as he luxuriated with deep rhythmic drags. Eventually he put it out and they went inside.
I don't want to sound overly righteous. But the only not-very-eloquent thought I had was "Are you f--king kidding me?!?!" It's not about the smoking. It's about making it look like such a treat in front of his kids.
I mean, is that really necessary?

Sunday, October 25, 2009

Checked Baggage 2

I wrote a letter to Delta expressing my dissatisfaction with the checked baggage system (see "Checked Baggage" post). I decided to sign it "Dr. Dagmi." I don't think it had impact on the response, but it was kind of interesting to borrow a different identity, and kind of scary to do it so easily. Stan the Man read the good doctor's plea, and sent me back this note...........

Dear Dr. Dagmi,

Thank you for sharing your concerns regarding the service provided while
traveling with us on October 10, 2009. On behalf of Delta Air Lines, I
sincerely apologize for your disappointment with our checked baggage

Your feedback is important to us and we appreciate the time you took to
write. Be assured I will be sharing your comments with our Corporate
Marketing leadership team.

Since the fee charged for your bag was correct, a refund would not be
due. Prior to your next trip, we invite you to visit the web site of
your operating carrier for the most up-to-date information on checked
baggage fees.

As a gesture of goodwill, I have issued an Electronic Transportation
Credit (eTCV) in the amount of $25.00.

Dr. Dagmi, I hope I have been able to resolve your concerns. As a
valued customer, your business is important to us and given the
opportunity of serving you in the future, I am confident Delta will not
only meet but exceed your expectations.


Stan M. Pereira
Customer Care

I am still wondering how many of the airlines are going to manage this problem. I flew Jet Blue two weeks ago, and they managed it very well. They didn't charge for checking bags.

Saturday, October 10, 2009

Checked Baggage

The bag checking system is far from perfection. I get royally irked when i pay $20 per bag, and others check theirs at the gate for free.

It happened today flying back home from Tallahassee. I flew with Delta, on a 50 passenger plane operated by Atlantic Southeast airlines. It was a pretty full flight, and as we boarded nearly everyone was asked to hand off their rolling suitcases so that they could be stowed in the luggage compartment below. Credit cards, however, were not swiped.

My breath quickened. I felt the frustration of unfairness spreading inside of me. I got to my seat and had to rant to my neighbor, Mr. Cedric Austin. I noticed the shallow and short overhead bins. I am sure the Delta personnel were well aware of the size of the aircraft, saw the terminal gate swell with people, and knew that many bags would need to be checked.

We deplaned, and all the pink ticketed bags sat on the tarmac. Passengers readily picked up their bags. I asked a bag handler, "How many bags did you just unpack?" "About 30," he said. So Delta got my 20 bucks but let this additional $600 fall through their fingers.

I picked up my bag 20 minutes later on the carousel. Naturally, mine was the last bag out. I know that I shouldn't just whine. I should make suggestions on how to better the systerm. But it's 3:38 AM and I need to get my daughter to school around 7:30. I emailed Delta customer service on Saturday afternoon and am waiting for a be continued.

Monday, October 5, 2009


I can keep fresh flowers alive for a couple of days,but I can't seem to get the gist of plants. The last plant that i killed was an orchid. It was given to me on my birthday last year. I strategically placed it in a place that I pass by everyday, so that I'd remember to check on it often and see if it needed watering. That did not end very well.

I discovered that I do like fake flowers -- but I mean the seriously fake kind, so that there is no mistaking them for the real deal. I like my fakes made from plastic, beads, yarn, fabric,and paper -- these are les fleurs for me.

I now have a virtual garden around my house, and all they require is a little dusting.